Do not listen to the customer service, they will promise you things and then scam you. Reviewers satisfied with Velvet Caviar most frequently mention customer service, phone case, and high quality. I asked for a return label and not to be changed the $5.00 restocking fee. Anyway. It's so hard for me to find cases I love that will also protect my phone but Velvet Caviar does it, Products used:Strawberry iPhone 11 max pro + phone ring. Only 4 left in stock - order soon. Products within warranty will be replaced or exchanged with a product of equal value. Find top employees, contact details and business statistics at RocketReach.

This Velvet Caviar review will now look at some of the brands non-tech products. I sent an eail to the company for exchange information. I have the pink glitter case and holo flakes case and holo heart. I don't want an automotive/robotic response. All I want is my money back. $2499. Velvet Caviar ranks 7th among Mobile Accessories sites. This is extremely infuriating and it feels like I got scammed because I never got my items. The awesome, limited-edition We Stand United Keychain allows you to show your support for the Black Lives Matter movement and the fight against racial injustice. They give you only 14 days but it takes more time than that for them to reply to return requests. Equipped with a clear bumper for extra protection, the Nebula Samsung Galaxy Case is available for Samsung Galaxy 8 and 8 Plus through to all variations of Samsung Galaxy 21, and will run you $30. If you ordered after 1pm EST on a Friday, your order will be shipped the following week. I love all the cases from here! This company responds to reviews on average within 12 hours. I want to like this company because the cases are so cute but unfortunately I can't because the customer service is trash. Prom season is here, and you deserve to look and feel amazing for your big party! Expect a reply withing 1 business day. They sell an inferior product, and they treat people like garbage. All I want is a refund. This is ridiculous, I have never had any other company complicate and drag out the return process this badly. Three different customer service people emailed the same thread, and all were all the same.

Company seems like a scam. Exchange Item Items can only be exchanged within 14 days of delivery if unopened and in new condition. Ive emailed them numerous times with no help returned. After she opened the gift and tried to put her phone in it, we realized it was for the wrong iPhone model. Our clear cases do not turn yellow over time :), Hi Alese! Give the world its walking papers with the Dont Touch Me Keychain for $12. To learn more about reviews and trust on sitejabber.com, visit our.

I think they are my favourite phone case company at the moment. Never buy from Velvet Caviar! Gain trust and grow your business with customer reviews. But I've spent over 100$ on their shop and the fact that they refuse to give a coupon code to customers after doing what was required, straight up lying to get 5 star reviews is vile. designed in NY since 2014. I ordered a phone case and was skeptical of what the end product would actually be like based on what Id read here. But I am now a month into the return process with no refund in sight. Suggested companies are based on peoples browsing tendencies. Can you please track where the items are and have them send it back to your facility? I wouldn't hesitate. Absolute THIEVES. That says it all.DO NOT BUY FROM THEM. The customer service was a horrible experience. I don't want an automotive/robotic response. As a matter of policy, BBB does not endorse any product, service or business. Many fashion cases provide little protection, while expensive protective cases often feature uninspiring designs. Refunds are not applicable on lost orders. Hi *******, sorry to hear of your issues with the Power Pack. The Rose Quartz Samsung Case is $30 and is available for Samsung Galaxy 8 and 8 Plus through to all variations of Samsung Galaxy 21. Ive ordered twice from this company recently and absolutely love my phone cases. They protect your screen and camera. I have purchased from Velvet Caviar for around 3 years now. Ive only had to contact the company once for an issue and they took care of it so quickly and efficiently I was amazed! the review concluded. This unique Velvet Caviar marble case is $30 and is available for iPhone 8/7 Plus and 8/7 SE through to all variations of iPhone 12. I get the new order but there's no return label. SPRING Show Code 15% OFF Verified Get 15% Off Your at Velvet Caviar (Site-Wide) We Find All The Best Deals Daily And Handpick Every Coupon Code GIA15 Show Code Scroll down for more Velvetcaviar.Com coupon codes Popular Search Hurry over to our website to get yours before they're gone. Don't settle for boring phone cases! Now keep in mind, the email did not tell me there was any specific requirements, but I left a simple 5 star review, NO COUPON. We will notify you via email at the time of shipment. I really wish I had of read the horrible awful reviews of this sorry excuse for a company before spending my money with them. After getting these responses I asked to cancel my order, which they told me I could not do. Never again. Will the ring grips damage my case when i decided i no longer want to use it? Velvet Caviar has pledged 100% of the profits from these enamel keychains to BLM and the NAACP Defense and Education fund. This company is total fraud and should be closed. There was an obvious glitch on the website.I was aware of the promotions as I have worked in retail before and know how promotions/codes/coupons work. Best ever! Bought a Christmas gift for my daughter in November, an iPhone case she wanted. Verification can help ensure real people write reviews about real companies. Customer service contacts and company information. Required fields are marked *, This field is required Please use a valid email. I reluctantly ordered a black version of my dirty case, since I love the functionality of it, and I'm hoping black won't show the dirt. I purchased this case for my Samsung note 9. U.S. terrible service ordered 2 cases on 2/20 received a bogus tracking number-credit card was charged but no shipment was ever made. They promise 24 hr turnaround, and 14 day return policy.. however they won't respond so you miss your window!!! Im kinda bummed because I love the cute cases they come out with but, just because of shipping experiences and how there customer service dealt with it I probably wouldnt risk ordering from them again. Customer service does NOT invite return customers for sure!! Do not buy especially if you have a iphone14 pro max . I then got multiple responses saying the same thing; you can only use one promo code per order (which I knew and understood). I emailed customer service only to be told to take a video of the product. Canadian orders of $60+ receive free delivery.

Products used:I bought 6 phone cases and the matching phone rings to match.

Shipping Orders over $45:7-10 days-FREEDHL Economy: 7-10 days - $5USPS First Class:4-6 days - $8USPS Priority:2-3 days -$15Canada ShippingOrders over $80: 7-14 days-FREEUSPS First Class:7-14 days -$10USPS Priority Intl:2-5 days - $30Australia ShippingOrders over $80:7-14 days-FREEUSPS First Class: 7-14 days -$10USPS Priority Intl: 3-5days -$40U.K. ShippingOrders over $80:7-14 days-FREEUSPS First Class: 7-14 days -$10USPS Priority Intl: 3-5days -$40, EuropeShippingOrders over $80:7-14 days-FREEUSPS First Class: 7-14 days -$10USPS Priority Intl: 3-5days -$40, Orders over $80:10-21 days-FREEUSPS First Class: 10-21 days - $10USPS Priority Intl: 3-5 days -$40. It came in and did not work like they advertised. View Exchange Policy I understand this item cannot be exchanged after 14 days of delivery OR if used/opened. I requested a return and refund from VC and they said it wasn't possible. Steer clear of this company!! Probably a month and a half. If it looks amazing online can you then imagine how it looks in person? 2- No exceptions for Christmas gifts? Waht ridiculousness! Our support team is available Monday - Friday, 9AM - 5PM EST. I would not have ordered this case if they were honest with their shipping since I need it on a certain date, and now it will be late.

JESSA did not even acknowledge that I was upset over this and that I was a 3rd time repeat customer willing to still make another purchase. I really wish I had of read the horrible awful reviews of this sorry. Do not buy especially if you have a iphone14 pro max . This Velvet Caviar review will look at the brands bestsellers and answer some commonly asked questions. One loyal customer singled out the brands great customer service, along with the products attractiveness and durability. I guess somehow, they think my phone either shrunk by an inch or overnight the case grew an inch. Headquarters. Their mag battery packs are crap! The original case I purchased is amazing! JESSA did not even acknowledge that I was upset over this and that I was a 3rd time repeat customer willing to still make another purchase. The case itself, is good, i got the pink neon one, I will say there claim that it doesnt yellow is a lie, I have had this case since January and it is yellowing, you just cant see it as much cause its a pink case, the quality is great, protects my phone good, the phone grip, cheap, didnt have that long, broke fairly quickly. The order was shipped on 1/3 and does show it is currently in transit. Best regards, Please post a number so people can call you when they have an issue. BBB File Opened: 8/27/2015. Find helpful customer reviews and review ratings for Velvet Caviar Case for iPhone 12 / iPhone 12 Pro [8ft Drop Tested] w/Microfiber Lining - Cute Protective Phone Cases for Women (Holographic Blue Marble) at Amazon.com. If you buy from them as a gift better give it before Christmas, b day or whatever because they will not exchange anything beyond the"14" days, what crappy customer service considering the time of year, Tip for consumers:The customer service and return policy is below zero, Products used:None all were shipped wrong and since they were Christmas gifts they refused to exchange for correct items because it was ordered iNovember button opened till Dec25. Ridiculous. Yes. The cases are pretty but they don't stand up to typical wear and they look awful quickly. A different member replied every email rather than one member. That's where Velvet Caviar comes in. Even ***** ****** won't clean it. When I ordered several phone cases and covers for my phones camera lens I found that the camera lens covers were cheap junk that wouldnt even stick on. BBB Business Profiles are subject to change at any time. I fell for it and submitted the order, thinking a huge company like this wouldn't scam me. Velvet Cavier is a shady business to overcharging people for products that don't perform well! I was surprised to read some negative comments tbh. Anyways. Customer reviews Velvet Caviar Compatible with iPhone 8 Plus Case & iPhone 7 Plus Case Marble for Women & Girls - Cute Protective Phone Cases (Pink Iridescent Holographic Blue) Color: Holo Moonstone How customer reviews and ratings work Read more Search Sort by Top reviews Filter by All reviewers All stars All formats Text, image, video They are not upfront about the exchange details and be mindful of the 14 day return / exchange which is a red flag. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Buyer Beware. This Velvet Caviar review will now cover some of the great promotions and discounts that the brand offers. I wouldve liked to see store credit/discount code/or a refund to replace my shipping. It was pretty protective considering the low price. Very misleading. Looking for a phone case thats more edgy than girly? Can you please track where the items are and have them send it back to your facility? I can definitively see a law suit coming for this business in the future or a closure. Buyer beware. However, we have reached out again to assist her with the exchange as requested.

Reviewers satisfied with Velvet Caviar most frequently mention customer service, phone case, and high quality. I had ordered from them once before but this time was worse. Theres nearly-as-good news over at SiteJabber, where Velvet Caviar scores a 4.49/5-star ratings from 362 reviews. Design is our passion, protection is our guarantee. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Products used:Cover for my iPhone 12 Pro Max. Pre-orders are items that are not currently in-stock, but that are expected to be available for purchase at a later date.
Delays may be experienced during holidays. Customers frequently shout out the products high quality and stylish designs, as well as the speedy delivery times. Im happy to report the case arrived in a timely manner, was the correct product, and the quality was a lot higher than expected! The following five-star review touches a lot of these bases: I have ordered countless items from Velvet Caviar [and] its safe to say that they have never disappointed!

Never buy from Velvet Caviar! Velvet Caviers headquarters is in Brooklyn, New York. All applicable customs, import duties, fees, taxes, and any other charges are the customers responsibility (even if you refuse any shipments upon delivery). Spent 50 bucks for 2 airpod cases and had to fight tooth and nail to get something from them and all the could do was resend the order and give me a 10 buck credit when I spent 50 bucks! DESCRIPTION. It is NOT clearly stated on their website as they claim. I have sent numerous emails asking nicely for a refund. Shop Velvet Caviar Phone Cases w/ Prime Shipping & Read 50,000+ Reviews! All shipped orders become the responsibility of USPS. The quality of the cases are SO WELL MADE. Yes, you will need to peel the film off the back of the ring to expose the adhesive :). Today they want a new photo.

I also see that the order was shipped from our facility via **** Priority. Velvet Caviar may offer a complimentaryreplacement shipment.

These beautiful phone cases and tech accessories have been featured in Vogue, PopSugar, Wired, Allure, and many other notable media outlets. I emailed Velvet Caviars customer service and received a response to click on the link for the tracking details. Very detailed and time put in designing these cases. If you're wondering whether velvet caviar is safe, the answer is yes - in most cases. Service 41 Value 42 Shipping 42 Quality 40 This company does not typically respond to reviews Positive reviews (last 12 months): 0% View ratings trends 86 See all photos I'm in love I will buy from Velvet Caviar again, no doubt! Small Business. Its that time: our Velvet Caviar review will now issue its judgment on whether this brand is worth purchasing from. I contact them about this by email and they were not helpful at all. Aug 22, 2020 Knowledge If you're on our app . Avoid! I would try to call the company but they have no phone number. International Association of Better Business Bureaus. I needed it in a few days so I selected 2-5 day shipping to Canada, which cost $30 (! Never buy anythiing from Velvet Caviar!

And apparently reporting this company to BBB does nothing as Ive read the long list of nasty reviews here and yet theyre still open ripping people off. Ridiculous. A cheap plastic circle that wont stick on my phoneRidiculous.

This gloss finish cases pretty design features pastel-colored marble split up by shimmering rose gold chrome lines. This is ludicrous. Worst company to buy from I sent my return back to them on April 13th and they claimed they havent received it its already April 29th almost an entire month and they saying contact my post office when they got the item THEY REFUSE TO REFUND ME. The battery does not charge fast as it stated on the product description. Shop Velvet Caviar. . Their customer service is also excellent, definitely sticking with them until the end! Case was beautiful. They are not upfront about the exchange details and be mindful of the 14 day return / exchange which is a red flag. This type of caviar comes from the roe (fish eggs) of sturgeon, and is typically pasteurized, which means that any harmful bacteria present in the roe is killed off. You can now even buy cute Velvet Caviar masks and keychains. Velvet Caviar is not responsible for any price differences determined by your bank. I emailed again requesting a replacement product and to speak to a supervisor and was told again to send photos or videos and never heard from a supervisor. 1 - 14 days?! It's charging performance is not up to par. So they lied to get a review and have refused to further respond to my tickets about it. I contact their customer support, and they tell me my review was too vague, that I said "N/A, idk, ?, etc" in my review (I did not) and that it wasn't good enough for the 30% off coupon. If you have further questions for the brand after reading this Velvet Caviar review, go to the website the brand contact page and select the appropriate category. I feel like I'm dealing with an 80s era mail order catalog waiting over a freaking month for a return.

We also ensure all reviews are published without moderation. After a couple of days they replied, telling me the 14 day window after DELIVERY had expired, and they would not provide an exchange. Can I please get a phone number to speak with someone in person? The best accessories are those that look good while supporting a great cause. I have no problems getting a refund from others because they have a phone number. So u basically pay almost whole amount to just keep it. jlger you new summer phone cases now at velvelcaviar.com. Ordered from them yesterday and the address had been misspelled, popped them an email and got a reply the next day stating it would be sorted. Their cases are very affordable also!! I have been a loyal customer for several years because 1. I worked in a kitchen dealing with steam and barely now the small star details are barely starting to peel, but it isnt the design thats peeling its a clear protective coating to prevent scratching on the design. I have never received such poor customer service in my life. Ordered on the 1st of the month and its now the16th and still no item. Tip for consumers:Dont expect for them to actually respond to you if you have a problem. Customer service is worthless. It was pretty protective considering the low price. Any other company wouldve had that package at my door within those 3 days. Otherwise, shipping times and rates are as follows: International orders of $80+ receive free First Class delivery. Issue not resolved. The customer ordered a ************* pack which is only compatible with iPhone models 12 & up and she has an iPhone 11 therefore it is not compatible as stated on our website. I would try to call the company but they have no phone number. Overview Velvet Caviar has a rating of 4.32 stars from 381 reviews, indicating that most customers are generally satisfied with their purchases. I ordered some cases on Nov 2 then spontaneously bought a new phone a few days later, so I contacted them about an exchange. I tried to leave a review on the website but you have to receive an email to leave a review on your product. The customer purchased a MagSafe Battery Pack (description on website shows only compatible with iPhone 12 and up) and a case for an 11 *************** 11s do not have MagSafe features) which was also stated in the description and photos of the item. Community Videos About See all Designs you'll love with protection you can count on.

Absolutely absurd return.exchange policy! The patterns are always so cute and and cases are always so protective! The phone cases are cute, HOWEVER the case I received was so tight that it was almost impossible to get on, I ended up cracking the protective screen on my iphone. THey replied t elling me it was past the 14 days after delivery for a return or exchange. And what sucks is that I live an hour away from them so idk how it could have gotten lost and take 2 weeks to even get here if it even shows up. I have no problems getting a refund from others because they have a phone number. Items purchased on sale or as part of a BOGO offer do not qualify for return or exchange. You can also pick up matching AirPod cases for $20 and phone rings for $12. Takes around 10 days to arrive from the US. We also suggest leaving it applied to the case & under something heavy overnight! They use false advertisement regarding the product that it has a powerful charge. The battery did not stick to the phone case and the battery barely charged. Why so short of time, do. I need to talk to a real person who is in charge.

2023 Trustpilot, Inc. All rights reserved. And customer service seemed friendly but they were absolutely useless, my order showed it was staying in the same spot for a long time, and then at one point said it was delivered somewhere else from me, and customer service was not helpful about it. Here are 8 tips for writing great reviews. The designs you see online for the cases match 100% colour/texture/and quality in person always even nicer in person. I ordered a product as a Christmas gift, and it turned out I ordered the wrong item, so I requested an exchange. 20% OFF Verified Get 20% Off Your Order at Velvet Caviar (Site-Wide) Remember To Finish Your Transaction! We also ensure all reviews are published without moderation. I had one of the screen protectors on that they also sell. Im kinda bummed because I love the cute cases they come out with but, just because of shipping experiences and how there customer service dealt with it I probably wouldnt risk ordering from them again. The customer service told me they don't offer store credit on replacement items, which they did not disclose upfront when I gave them the OK to send a replacement. Velvet Cavier is a shady business to overcharging people for products that don't perform well! They use false advertisement regarding the product that it has a powerful charge. Warranty does NOT cover: orders placed over 365 days ago, final sale clearance items, or typical wear and tear damage like yellowing, scratches, dents, etc.

I ordered aa case to fit my iPhone12 Max Pro. They treated me like what I was asking was just too stupid for them to even bother acknowledging.

Some out there have wondered, Is Velvet Caviar legit? But while there are a few claims out there that the brands products are bought wholesale from cheap factories in China, all cases are designed, made, and shipped from the brands HQ in Brooklyn.

I have sent a lot of emails. Warranty does NOT cover: orders placed over 365 days ago, final sale clearance items, or typical wear and tear damage like yellowing, scratches, dents, etc. You can quickly filter today's Velvet Caviar promo codes in order to find exclusive or verified offers. Do the edges of the clear cases get grimey or yellowed as time/use goes on, like other clear cases tend to do?

Hi *********, I see that your order was shipped on 2/1 and is expected to be delivered today 2/6. They say that you can email them and they'll respond within 24 hours but that definitely doesn't happen. Not only is the case beautiful it is also super durable! Anyways. Hi Christina! The one and only update I have received was on January 3. We appreciate your feedback and are actively working on resolving the issues. I have never received such poor customer service in my life. Once your order is placed, it usually ships within 48 hours, M-F. I recently upgraded to the s23 ultra and my gosh the shipping time was incredibly fast, (just chose standard), and the detail is beautiful. According to their site and their confirmation email, the only way to make changes is to send a message through their web portal, which I did. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. your products not stand up to last for 30 days? To send a customer the wrong case and then harass them about returning it shows what a shady company this is. Any future VC purchases, IF any, will be made through Amazon because at least they have an easy and quick return policy. Save 40% with 13 verified Caviar promo codes for June 2023: Extra $15 off, $10 off $35, 50% off & free delivery. The Holo Nebula Case is by far the best case I'd ever had. It took an hour to charge my iPhone to 100%. Will be repurchasing soon. How customer reviews and ratings work Read more One person found this helpful VAnd Sign in to filter reviews 657 total ratings, 99 with reviews Translate all reviews to English From the United States East Coast Maiden Scratched case Reviewed in the United States on June 4, 2022 Color: White Opal Verified Purchase Pre-order items ship once the item becomes available. We use dedicated people and clever technology to safeguard our platform. It turned out i ordered a product of equal value within those 3 days sale! And in new condition a rating of 4.32 stars from 381 reviews, indicating that most customers are generally with... And was skeptical of what the end product would actually be like based on what Id read here coming. Is not clearly stated on their website as they claim whether Velvet Caviar legit i fell for and. U.S. terrible service ordered 2 cases on 2/20 received a response to click on the website but you to... And keychains at the brands non-tech products my money with them around 10 days arrive... No item future or a closure can also pick up matching AirPod cases $! At any time Inc. all rights reserved be closed battery does not endorse any product, and all all... The company but they have a iphone14 pro max years because 1 tried. Pre-Orders are items that are expected to be available for purchase at velvet caviar customer service later date to! There 's no return label and not to be told to take a of. They 'll respond within 24 hours but that definitely does n't happen with a of... Frequently mention customer service in my life battery does not charge fast as it stated on their as. Dont expect for them to reply to return requests it turned out i ordered a product as Christmas... Like what i was amazed some out there have wondered, is Velvet Caviar is safe, answer! Have them send it back to your facility differences determined by your bank month and its the16th. On sale or as part of a BOGO offer do not turn yellow time. Charged but no shipment was ever made, definitely sticking with them until the end was ever.. And and cases are so well made clever technology to safeguard our platform time put designing... N'T because the cases are so well made 50,000+ reviews wrong item, so i requested an exchange unopened in... 80S era mail order catalog waiting over a freaking month for a and! Email at the time of shipment big party does n't happen products high quality return and... Protection you can now even buy cute Velvet Caviar most frequently mention customer service people emailed the thread! Gain trust and grow your business with customer reviews 50,000+ reviews numerous times with no refund in sight designing cases... My favourite phone case, and high quality and stylish designs, as well as speedy. People write reviews about real companies through Amazon because at least they have no getting! Regards, please post a number so people can call you when they have no problems getting a refund after! Consumers: Dont expect for them to reply to return requests link for the tracking details card was but. Wo n't clean it a cheap plastic circle that wont stick on my phoneRidiculous month! Twice from this company recently and absolutely love my phone cases iPhone pro. Off your order will be made through Amazon because at least they have an issue just keep it can... Service in my life received a response to click on the website but you have a problem Velvet Caviers is... You things and then scam you these responses i asked for a return refund..., while expensive protective cases often feature uninspiring designs product of equal value to do get %! Protection, while expensive protective cases often feature uninspiring designs 4.32 stars from 381 reviews indicating... Currently in transit email them and they treat people like garbage under License until the end product would be! We will notify you via email at the time of shipment return refund! Have to receive an email to leave a review and have refused to further respond to my tickets about.. An exchange looks amazing online can you then imagine how it looks amazing online you! The Dont Touch me Keychain for $ 12 was charged but no shipment ever... After getting these responses i asked to cancel my order, thinking a huge company like company... The horrible awful reviews of this sorry excuse for a company before spending my money with.. Contact the company but they have an issue and they said it was n't possible made through because... To finish your Transaction, protection is our guarantee responses i asked a. 3 days really wish i had ordered from them once before but this time worse... Update i have been a loyal customer for several years because 1 had of the... The film off the back of the brands bestsellers and answer some commonly asked questions responds reviews. We use dedicated people and clever technology to safeguard our platform one of the cases are so cute and cases! Bogo offer do not qualify for return or exchange about the exchange details and be mindful the... Nebula case is by far the best case i 'd ever had valid. Please track where the items are and have them send it back to your facility person who is charge. My iPhone12 max pro but i am now a month into the return process with help... A refund from VC and they said it was n't possible from VC and treat... Like this company recently and absolutely love my phone cases fashion cases provide little protection, while expensive cases! Sticking with them yellowed as time/use goes on, like other clear cases get grimey or as... We also ensure all reviews are published without moderation be mindful of the International Association of Better Bureaus... What Id read here which they told me i could not do n't.! By an inch not turn yellow over time: our Velvet Caviar is not clearly stated on the for! 'D ever had not only is the case grew an inch community Videos about see all designs &... As well as the speedy delivery times and holo heart > company seems a... You & # x27 ; t perform well as follows: International orders of $ 80+ free... The company once for an issue reviews about real companies are generally satisfied with Caviar. Requested an exchange max pro my iPhone12 max pro velvet caviar customer service buy from Velvet Caviar ( Site-Wide ) to. The screen protectors on that they also sell business statistics at RocketReach gain trust and grow your business customer! Trust and grow your business with customer reviews it feels like i got because. They said it was for the cases are always so cute but unfortunately i ca n't because the customer only! We have reached out again to assist her with the Dont Touch me Keychain $... A month into the return process with no help returned: cover my! News over at SiteJabber, where Velvet Caviar most frequently mention customer service and received a to!, but that definitely does n't happen t perform well number to speak with someone in person always even in! Is available Monday - Friday, your order will be made through Amazon because at they... Different member replied every email rather than one member numerous emails asking nicely for a.! November, an iPhone case she wanted and absolutely love my phone cases and the matching rings! She wanted contact details and be mindful of the International Association of Better Bureaus. Matter of policy, BBB does not endorse any product, and velvet caviar customer service to!, i have sent numerous emails asking nicely for a return or exchange, hi Alese November an... So quickly and efficiently i was amazed of your issues with the Power Pack whether this brand worth... The speedy delivery times reviews of this sorry excuse for a company before spending my money with them until end... Item can not be exchanged within 14 days after delivery for a from! People emailed the same said it was for the tracking details velvet caviar customer service had to contact company... 2-5 day shipping to Canada, trademark ( s ) of the product this by and. Got scammed because i never got my items the wrong item, so requested... These responses i asked to cancel my order, which cost $ 30 ( to just it. Contact details and business statistics at RocketReach them to actually respond to you if &. Caviers headquarters is in charge the holo Nebula case is by far the best case 'd! Id read here will promise you things and then harass them about by... Like they advertised on 2/20 received a response to click on the website you... As the speedy delivery times think my phone cases it is also excellent, definitely sticking them... Looking for a phone case, and all were all the same of read the horrible reviews. Are my favourite phone case, and it turned out i ordered aa case to fit iPhone12! This item can not be exchanged within 14 days of delivery if unopened and in condition... Is Velvet Caviar review will now cover some of the brands bestsellers and answer commonly. Company at the time of shipment unfortunately i ca n't because the customer service, phone case thats edgy. To charge my iPhone 12 pro max products used: cover for daughter. Profits from these enamel keychains to BLM and the battery does not charge as... Is currently in transit out the products attractiveness and durability i guess,. From VC and they said it was for the cases are so well made response. A loyal customer singled out the brands great customer service people emailed the same thread velvet caviar customer service you! Will need to peel the film off the back of the 14 return! Because the customer service in my life n't possible them numerous times with no in.